Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. Raising awareness and educating customers about scams is Utilities United Against Scams (UUAS) top priority. UUAS will continue to help spread awareness of the suspicious behaviors and the evolving tactics that scammers use to target customers. It is important that customers call their utilities directly to check on the status of their accounts if they are ever unsure about the authenticity of a caller or the identity of a service worker, or if they suspect any fraudulent activity.

Common Scams and Signs
By Phone
At Your Door
By E-mail
Threat to Disconnect Service Immediately
Request for Immediate Payment
Request to Purchase Prepaid Debit Card
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Consumer's Guide to Impostor Utility Scams

The Consumer’s Guide to Impostor Utility Scams is an educational guide that provides key information to consumers and community leaders on the types of impostor utility scams that are occurring across the country (phone, in-person, and internet), tips to avoid scams that individuals can use and share with their communities, and names and contact information for the entities and organizations that may be called upon in case someone becomes a victim of an impostor scam.

May 12, 2020
UUAS Overview COVID-19
November 17 - 23, 2019
It’s Utility Scam Awareness Week! Be Aware of These Common Scams
November 15, 2019
UUAS Toolkit
November 8, 2019
General Tips to Avoid Impostor Utility Scams
November 8
Top 10 Impostor Utility Scams
November 8
Reporting Impostor Utility Scams
October 30
UUAS Fact Sheet
Get Social to #StopScams
Help us spread awareness about utility scams on social media by sharing stories, articles and tips using #StopScams. Follow the official UUAS channels on Twitter: @U_U_A_S and Facebook: @UtilitiesUnited for the latest updates.

Utilities United Against Scams (UUAS) is a consortium of more than 130 U.S. and Canadian electric, water, and natural gas utilities (and their respective trade associations). UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.

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