Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. Raising awareness and educating customers about scams is Utilities United Against Scams (UUAS) top priority. UUAS will continue to help spread awareness of the suspicious behaviors and the evolving tactics that scammers use to target customers. It is important that customers call their utilities directly to check on the status of their accounts if they are ever unsure about the authenticity of a caller or the identity of a service worker, or if they suspect any fraudulent activity.

Common Scams and Signs
By Phone
At Your Door
By E-mail
Threat to Disconnect Service Immediately
Request for Immediate Payment
Request to Purchase Prepaid Debit Card
In the News
February 1, 2024
Scammers use fake DTE ads online to steal personal information
January, 1, 2024
SCE Alerts Customers to a New Scam
November 15, 2023
Utilities United Against Scams to Recognize Eighth Annual Utility Scam Awareness Day on November 15
June 22, 2023
Consumers Energy Warns Michigan Customers to Watch out for New Online Scams
March 31, 2023
Tampa Electric Warns Customers about a New Letter Scam
November 15, 2022
North American Utilities Educate Customers on Avoiding Sophisticated Scams
November 14, 2022
Ameren Warns Customers to Be Aware of Aggressive New Scammer Tactics
November 14, 2022
Utilities United Against Scams Recognizes Seventh Annual Utility Scam Awareness Day on November 16
November 10, 2022
Pepco Joins Utilities Across North America to Help Customers Fight Off Scammers
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Consumer's Guide to Impostor Utility Scams

The Consumer’s Guide to Impostor Utility Scams is an educational guide that provides key information to consumers and community leaders on the types of impostor utility scams that are occurring across the country (phone, in-person, and internet), tips to avoid scams that individuals can use and share with their communities, and names and contact information for the entities and organizations that may be called upon in case someone becomes a victim of an impostor scam.

VIEW GUIDE
Resources
March 2024
National Consumer Protection Week Toolkit
November 2023
Utility Scam Awareness Day Toolkit
November 2023
Utility Scam Awareness Day Toolkit - Spanish
November 2023
Watch Out for These Online Scams
March 6, 2023
Utility Imposter Scam Awareness Video
November 15, 2022
EP Podcast: Partnering to Stop Scams
November 9, 2022
NAN Radio Network - Utility Scam Awareness Day aims to help individuals learn how to spot suspicious behavior
November 2022
It’s Utility Scam Awareness Week! Be Aware of These Common Scams
UUAS Overview COVID-19
General Tips to Avoid Impostor Utility Scams
Top 10 Impostor Utility Scams
Reporting Impostor Utility Scams
Get Social to #StopScams
Help us spread awareness about utility scams on social media by sharing stories, articles and tips using #StopScams. Follow the official UUAS channels on Twitter: @U_U_A_S and Facebook: @UtilitiesUnited for the latest updates.
About

Utilities United Against Scams (UUAS) is a consortium of more than 150 U.S. and Canadian electric, water, and natural gas utilities (and their respective trade associations). UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.

Participating Companies
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