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  • Stay Safe From Scammers

    ​Never let anyone come into your home to check electrical wiring, natural gas pipes, water pipes, or appliances unless you have scheduled an appointment or have reported a problem.

    Know the signs to

Common Scams and Signs
By Phone
At Your Door
By E-mail
Threat to Disconnect Service Immediately
Request for Immediate Payment
Request to Purchase Prepaid Debit Card
In the News
February 13
Inside Edition: How Thieves Pose as Utility Workers to Break Into Your Home
December 7
The New York Times: When Answering the Phone Exposes You to Fraud
November 9
Award Winning Utilities United Against Scams Recognizes the Third Annual Utility Scam Awareness Day
November 7
Utilities United Against Scams Presented with The Fraud Fighter Award for Protecting the Public from Fraudulent Activities and Impostor Utility Scams
March 5
Utilities United Against Scams Joins National Consumer Protection Week to Raise Awareness of Utility Scams
February 10
Winter Scam Warning
November 30
How to Avoid Losing Money to the 'Utility Company' Imposter Scams
November 15
Americans Must Protect Themselves from Impostor Utility Scams
November 15
Appalachian Power Continues to Educate Customers on Utility Scams
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Consumer's Guide to Impostor Utility Scams

​The Consumer’s Guide to Impostor Utility Scams is an educational guide that provides key information to consumers and community leaders on the types of impostor utility scams that are occurring across the country (phone, in-person, and internet), tips to avoid scams that individuals can use and share with their communities, and names and contact information for the entities and organizations that may be called upon in case someone becomes a victim of an impostor scam.​

View Guide
November 11
Beware of These Common Scams
November 8
Top 10 Impostor Utility Scams
November 8
Tips to Avoid the Most Common Impostor Utility Scams
November 8
Reporting Impostor Utility Scams
November 8
General Tips to Avoid Impostor Utility Scams
October 30
UUAS Fact Sheet
Get Social to #StopScams
Utilities United Against Scams (UUAS) is a consortium of more than 130 U.S. and Canadian electric, water, and natural gas utilities (and their respective trade associations). UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.
Participating Companies
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